Call us
Speak directly to a Baselyne expert, 24/7. Best for urgent issues such as checkout or payment problems.
Help center
Support 24/7
How can we help?
Support 24/7
Our support team is available around the clock to help you set up, run and grow your Baselyne store. Reach us on the channel that suits you, or follow the quick guides below to get common tasks done in minutes.
Email us
Send us the details, screenshots and your store address, and we will get back to you with a solution.
Message our team on WhatsApp for quick questions, setup help and order or payment queries on the go.
Contact form
Prefer a form? Share your question and contact details, and one of our experts will get in touch soon.
Baselyne hosting is monitored around the clock and we target 99.98% uptime. If your store is not loading or checkout is failing, call or WhatsApp us on +92-321-8291815 so we can treat it as a critical issue right away.
Step-by-step guides
Add your first product
- Open your dashboard and go to Products, then select Add new.
- Enter the product name, a clear description and the price.
- Upload good-quality images; the first image becomes the main photo.
- Set the stock quantity and assign a category.
- Click Publish, then view the product on your storefront to check it.
Connect your domain
- Buy a new domain through Baselyne, or use one you already own.
- For an existing domain, contact support to receive the DNS records for your store.
- Add those records in your domain registrar's DNS settings.
- Allow time for DNS changes to propagate; this can take several hours.
- Visit your domain to confirm the store loads with the SSL padlock.
Set up Cash on Delivery
- In your dashboard, go to Settings, then Payments.
- Enable Cash on Delivery.
- Add a short note for customers, such as delivery timelines or any COD charges.
- Save your changes and place a test order to see the checkout experience.
Enable card payments
- Contact our team to start Visa and Mastercard activation through Opay.
- Share the business details our team requests for activation.
- Once approved, enable card payments under Settings, then Payments.
- Place a small test order to confirm card checkout works end to end.
Add Facebook Pixel
- Create a Pixel in Meta Events Manager and copy the Pixel ID.
- In your Baselyne dashboard, open Settings, then Integrations.
- Paste the Pixel ID into the Facebook Pixel field and save.
- Visit your store and confirm activity appears in Events Manager.
Add Google Analytics
- Create a Google Analytics property and a web data stream for your store.
- Copy the Measurement ID that starts with G-.
- In your Baselyne dashboard, open Settings, then Integrations, and paste the ID.
- Save, then open your store and check the Realtime report in Google Analytics.
Manage stock & variations
- Open a product and switch it to a variable product.
- Add attributes such as Size or Colour and list the options.
- Generate variations and set an individual price for each one if needed.
- Enter the stock quantity for every variation.
- Save and review stock levels regularly from the Inventory view.
Use the POS
- Book Baselyne POS Setup so our team can configure the POS for your shop.
- Sign in to the POS with your staff account at the counter.
- Search or scan products to add them to the sale.
- Take payment and complete the sale; stock updates automatically.
- Review in-store and online sales together in your reports.
Response targets
| Priority | Example | First response |
|---|---|---|
| Critical | Store is offline or customers cannot complete checkout | Target: within 1 hour, 24/7 |
| High | Payments, orders or a key feature not working as expected | Target: within 4 hours |
| Normal | Setup help, configuration questions or theme adjustments | Target: within 1 business day |
| Low | General questions, feature requests and feedback | Target: within 2 business days |