Frequently Asked Questions

Baselyne is a fully hosted e-commerce store builder made in Karachi, Pakistan, by Cybeinc. It gives you everything needed to sell online in one place: a storefront with ready-made themes, product and inventory management, Cash on Delivery and card payments, integrated shipping, reports and secure hosting. You manage it all from one personalized dashboard, without hiring developers or buying separate hosting.

Most businesses can build their e-store in about 60 minutes. The process has four steps: sign up, pick a theme from the Theme Catalogue, upload your products with images, descriptions and prices, then start promoting your store. The time depends mainly on how many products you add and how ready your photos and descriptions are before you begin.

No. Baselyne is designed for business owners, not developers. Adding products, changing your theme, setting up payments and managing orders are all done through the dashboard with simple forms. Hosting, security certificates and updates are handled by us. If you ever want something beyond the standard options, such as a custom theme, our team can build it for you.

Yes. Every Baselyne plan comes with a 14-day free trial. You can build your store, choose a theme, add products and explore the dashboard before you commit to a paid plan. Start your trial from the Get Started page, and our team will reach out to help you get set up if you need it.

Baselyne works for any business that sells products online. Brands that run on Baselyne include restaurants, clothing labels, wellness and natural-product stores, a fitness brand and a learning centre. Whether you sell food, fashion, cosmetics, electronics or courses, the same tools apply: a storefront, product catalogue, payments, shipping and order management.

Baselyne has three monthly plans. The Starter E-Store Plan is PKR 4,999 per month, the Business E-Store Plan is PKR 9,999 per month, and the Enterprise E-Store Plan is PKR 19,999 per month. All plans include hosting, SSL, unlimited products and unlimited bandwidth. See the pricing page for a full feature comparison between plans.

The Starter plan suits new businesses launching their first online store. The Business plan adds tools for growing brands, such as POS across sales channels and live chat on your store. The Enterprise plan is for established businesses with larger teams that want priority support. If you are unsure, start your free trial and our team will recommend a plan.

Yes. You can move between plans as your business changes. Your products, orders and customer data stay in place when you switch, so there is no need to rebuild your store. Contact our support team to change plans, and we will confirm how the change applies to your current billing period.

Alongside the monthly plans, we offer three one-time services: Custom Theme Design for PKR 75,000, a Mobile App for iOS and Android for PKR 150,000, and Baselyne POS Setup for PKR 25,000. These are optional and can be added to any plan whenever your business is ready for them.

Because every plan includes a 14-day free trial, you can test Baselyne fully before paying. Refunds for plans and one-time services are handled according to our refund policy, which explains eligibility and timelines in detail. Please read the policy at /refund-policy/ or contact our team if you have a question about a specific payment.

Yes. Cash on Delivery is supported on every Baselyne plan. It remains one of the most popular ways customers pay for online orders in Pakistan, so it is available from day one. You can enable it from the payments section of your dashboard and offer it alongside card payments, letting customers choose whichever option they prefer at checkout.

Yes. Baselyne offers Visa and Mastercard integration through Opay, our built-in payment processing system. Customers can pay securely by card at checkout, and payments are recorded against their orders in your dashboard. Our team will guide you through the activation steps and the information needed to start accepting card payments on your store.

Opay is the built-in payment processing system that comes with Baselyne. It lets your customers pay by Visa and Mastercard credit and debit cards directly on your store, without you having to integrate a separate payment gateway yourself. Contact our team for details on activation and how card settlements work for your business.

Card payments involve processing costs that depend on your payment arrangement. Our team will explain the applicable charges for your store before you activate card payments, so there are no surprises. Cash on Delivery orders do not involve card processing. Get in touch by phone, email or WhatsApp for current details.

Baselyne includes integrated shipping, so you can deliver products to customers wherever they are. Orders flow into your dashboard, where you can process them, prepare shipments and keep customers updated. You decide your delivery areas and shipping charges. Our team can help you configure shipping options that match how and where you deliver.

All orders appear in your personalized dashboard as soon as they are placed. You can see order details, payment method, customer information and status in one place, and update each order as it moves from processing to delivery. If you use the Baselyne POS, in-store sales are recorded in the same system.

Yes. Baselyne supports product variations, so you can offer different sizes, colours or other options for a single product. You can even set an individual price for each variation, which is useful when a larger size or premium finish costs more. Stock is tracked per variation, so you always know what is available.

Baselyne tracks stock for every product and variation. When an order is placed, stock levels update automatically, helping you avoid selling items you no longer have. With the Baselyne POS, online and in-store sales share one inventory, so your counts stay accurate across every channel. You can review and adjust stock anytime from the dashboard.

The Baselyne Theme Catalogue includes six themes: Chic, Milan, Sizzle, Devine, Dynamic and Retro. Each one is designed with a different style of business in mind, from fashion boutiques to food brands. You can preview them on the themes page and switch themes from your dashboard without losing your products or orders.

Yes. You can add your logo, choose colours, upload banners and arrange your homepage content within your chosen theme. Changes are made through the dashboard, without code. If you need a layout or look that goes beyond the built-in options, our Custom Theme Design service can create a unique storefront for your brand.

Custom Theme Design is a one-time service for PKR 75,000. Our design team works with you to build a storefront from zero to hero around your brand identity, covering homepage, product and category layouts that are responsive on mobile. It suits brands that want a distinctive look rather than a catalogue theme.

Yes. Baselyne offers a Mobile App for iOS and Android as a one-time service for PKR 150,000. The app connects to your Baselyne store, so products, prices and orders stay in sync. It gives loyal customers a faster way to browse and buy, and puts your brand directly on their phone.

Yes. Every Baselyne plan includes fully managed hosting, so you never have to buy a server or configure one. Hosting comes with SSL encryption, unlimited bandwidth and a 99.98% uptime target. We handle maintenance and updates in the background, letting you focus on running your business rather than managing technology.

Every Baselyne store runs with SSL encryption, which protects information exchanged between your customers and your store, including checkout details. Hosting, platform updates and server maintenance are managed by our team. You should still use a strong password for your dashboard and only share access with people you trust.

Unlimited bandwidth means you do not pay more when more people visit your store. Whether you get a handful of visitors or a surge after a big promotion, your plan price stays the same. You can run campaigns and grow traffic without worrying about overage charges for visitor volume.

Yes. You can connect a domain you already own or purchase a new one through Baselyne. When you buy your domain through Baselyne, you also get unlimited email forwarding, so messages sent to addresses on your domain can be forwarded to your existing inbox. Our support team can help you connect your domain.

Our support team is available 24/7. You can call or WhatsApp us on +92-321-8291815, email [email protected], or use the contact form on our website. For urgent issues, such as a checkout problem, phone or WhatsApp is usually the fastest way to reach us. Our experts stay with you until the problem is resolved.

Yes. Our team can guide you through every step of setup, from choosing a theme to adding products, connecting your domain and enabling payments. The support page also has step-by-step guides for common tasks. If you prefer a fully custom storefront, our design team can take that on through the Custom Theme Design service.

Yes. Baselyne includes a live chat option that lets you give customers instant support on your website. Shoppers can ask about sizes, delivery times or payment options before they buy, which helps them order with confidence. Live chat is included on the Business and Enterprise plans.

Baselyne includes the tools to measure your marketing: Facebook Pixel to track visitors and build audiences for ads, Google Analytics to understand traffic and sales, and built-in reports on your store's performance. Our blog also publishes practical guides on promoting an online store. For hands-on campaign help, speak to our team.

Your products, orders and customer information belong to your business. Baselyne stores this data to run your store and provide the platform's features, as described in our privacy policy. If you ever need a copy of your product, order or customer data, contact our support team and we will help you with the export.

Baselyne's customer management creates a profile for each customer with their name, email address, phone number and delivery address. It also saves their purchase history, so you can understand buying habits and stay in touch. You can view these profiles from your dashboard. Our privacy policy explains how we protect this information.

Yes. Baselyne supports both Google Analytics and Facebook Pixel on every plan. Add your tracking IDs in the dashboard and your store begins sending visit and sales data. Google Analytics helps you understand traffic and conversions, while Facebook Pixel helps you measure and retarget your Facebook and Instagram advertising.

If you decide to cancel, contact our team and we will explain how cancellation applies to your billing period. Before your store goes offline, you can request an export of your products, orders and customer data. If you bought a domain through Baselyne, ask our team about your options for keeping it. See our terms and conditions for full details.